Customer Care Executive

0-3 yrs

₹ 12000-18000 Per Month.

2nd Floor PC Jain Building, 18, Madan Mohan Malviya Marg, near Levana Suites, Lucknow, Uttar Pradesh 226001

9161276077

neelam@grplindia.com

Posted : 1409 days ago

Urgent Requirement for CCE

Job Location- Lucknow

Experience- 0-3 Years

Fresher can also apply.

Salary- 12K-18K

Qualification- Any Graduate

Industry- Finance

Job brief

We are looking for a customer-oriented service representative.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Interested candidate kindly share resume on Email/whatsapp or contact us.

CONTACT-

9161276077

NEELAM (HR)

Email- neelam@grplindia.com

Visit us at www.grplindia.com

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