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Customer Care Executive

0-3 yrs

₹ 12000-18000 Per Month.

2nd Floor PC Jain Building, 18, Madan Mohan Malviya Marg, near Levana Suites, Lucknow, Uttar Pradesh 226001

9161276077

neelam@grplindia.com


Posted : 789 days ago

Job Description

Urgent Requirement for CCE

Job Location- Lucknow

Experience- 0-3 Years

Fresher can also apply.

Salary- 12K-18K

Qualification- Any Graduate

Industry- Finance

Job brief

We are looking for a customer-oriented service representative.

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a Client Service Representative

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

Interested candidate kindly share resume on Email/whatsapp or contact us.

CONTACT- 

9161276077

NEELAM (HR)

Email- neelam@grplindia.com

Visit us at www.grplindia.com

About Company

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