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BPO EXECUTIVE

Galaxy Resource Pvt Ltd

0-2 yrs

₹ 15000-20000 Per Month.

Naukri Hunter, sahara shopping center,office No-127,indira Nagar,LUCKNOW, INDIRANAGAR

8188998899

hr@grplindia.com


Posted : 27 days ago

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

About Company

No bio added yeGalaxy Resources Pvt. Ltd is the top placement consultancy in Lucknow. Catering to various clients need and expectations we are leading recruitment consultant in Lucknow. Our HRs understands what MNCs are looking for and select the best candidates; such experienced team of professional makes us the best job consultancy in Lucknow.t


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